Passengers with disabilities

Accessible travel 

If you, or someone in your travel group, have special requirements regarding accommodation, necessary services, or need to bring mobility and/or medical equipment, please contact us before departure. 

 

We may require you to travel with a companion who can assist you during your trip with us. We will always consider your preferences before making such a request. Bringing a companion is free of charge. 

 

All information collected regarding special needs will be handled discreetly and stored in accordance with our privacy policy. This information will only be shared on an operational basis, as necessary to accommodate your needs and to inform our crew in case of emergencies involving passengers with disabilities. 

 

Important: If you do not contact us before your departure, we cannot guarantee that we will be able to meet your needs or assist you during boarding, crossing, and disembarkation. 

 

 

Onboard Facilities 

Our ships are equipped with the following facilities for passengers with disabilities and reduced mobility. Please note that we have a limited number of accessible cabins, which must be booked through our customer care. 

 

  

Crown Seaways 

Accessible Cabins  

Located on deck 5. Cabin door dimensions: 90 cm x 197 cm. Bathrooms are equipped with handrails and support. Adjustable beds.

 

Accessible Toilets: 

Available on decks 7 and 8. 

 

Elevators:

Four elevators measuring 150 cm x 125 cm with a door width of 90 cm.

 

All decks are accessible by elevator except the sun deck and Mermaid Bar on Deck 12. 

 

Nordic Pearl 

Accessible Cabins

Located on deck 5. Cabin door dimensions: 90 cm x 197 cm. Bathrooms are equipped with handrails and support. Adjustable beds.

 

Accessible Toilets  

Available on decks 7, 8, and 11.

 

Elevators:

Five elevators onboard: 

Two at the rear: 97 cm x 216 cm, door width 79 cm 

Three midship: 156 cm x 150 cm, door width 89 cm

 

All decks are accessible by elevator except the sun deck on Deck 12. 

 

 

Service and Guide Dogs

If you are traveling with a service dog, it is important to notify us before making your booking. Service dogs are generally allowed in all cabin types. Please note that sea travel can be stressful for animals, and you are responsible for your dog’s well-being onboard. Documentation for your service dog must be presented at check-in. 

 

  

Sunflower Program (Solsikkeprogrammet)

Our staff is always working hard to ensure a safe and worry-free journey for everyone. We are part of the Sunflower Program, which supports guests with non-visible disabilities, conditions, and chronic illnesses.

 

To receive a sunflower lanyard, you must have an invisible disability or condition that requires extra help, understanding, or patience from those around you. This may include physical, mental, or neurological challenges that are not immediately visible but affect your ability to manage daily activities.

 

The green sunflower lanyard discreetly signals to our staff that you may need a little extra assistance or support. Whether you need more time during boarding or help finding your way onboard, we are here to make your journey as comfortable as possible.

 

Participation in the sunflower program is voluntary and available to all guests with non-visible disabilities.