Travelling with Accessibility Needs
A safe and comfortable journey for everyone
At Go Nordic Cruiseline, we want every guest to enjoy a safe and comfortable journey. That’s why we offer a range of facilities and services designed to make travelling more accessible.
If you have special requirements, please contact us before departure so we can ensure the best possible assistance during your trip.
Accessible Cabins
A good journey begins with a good night’s sleep. Both of our ships offer accessible cabins, designed especially for wheelchair users and guests with reduced mobility.
The cabins are located on deck 5 and feature:
- Door width of 90 cm
- Extra floor space for easier movement
- No door thresholds
- Spacious bathroom with handrails and shower seat
Accessible cabins cannot be booked online. Please contact our Customer Service team to make a reservation:
dk.kundeservice@gonordiccruiseline.com
+45 72 62 16 66
Crown Seaways
Accessible toilets
Available on decks 7 and 8.
Elevators
Nordic Crown has four elevators measuring 150 × 125 cm with a door width of 90 cm.
All decks are accessible by elevator except:
- Solen – deck 9
- Horisont – deck 12
Nordic Pearl
Accessible toilets
Available on decks 7, 8 and 11.
Elevators
Nordic Pearl has five elevators.
- Two elevators located aft measure 97 × 216 cm
- Three elevators located midship measure 156 × 150 cm
All decks are accessible by elevator except:
- Solen – deck 11
Travelling with a Companion
In some situations, it may be necessary to travel with a companion who can assist you during the journey.
You may bring a companion free of charge.
The companion may either:
- Stay in the same cabin, or
- Be allocated a separate standard cabin at no extra cost.
Please note that we cover accommodation only. Meals and other purchases on board must be paid for separately.
If you’re attending an event and require a companion, the companion will also receive a complimentary event ticket.
Each request is assessed individually before we determine whether travelling with a companion is required.
Guide Dogs and Service Dogs
If you’re travelling with a guide dog or service dog, please inform us before you book and bring the relevant documentation when checking in.
Service animals are generally permitted:
- In all cabin types
- Throughout the public areas of the ship
Please note that sea travel can sometimes be stressful for animals. You’re responsible for your animal’s wellbeing during the journey.
Hidden Disabilities Sunflower Scheme
We want every journey to feel safe, comfortable and welcoming for all guests – including those with non-visible disabilities or conditions. That’s why Go Nordic Cruiseline participates in the Hidden Disabilities Sunflower Scheme.
Guests who wish to discreetly indicate that they may need additional assistance, understanding or a little more time during their journey can wear a Sunflower lanyard.
You can collect a free Sunflower lanyard from staff:
- in the terminal, or
- at the onboard reception.
Wearing the lanyard lets our crew know that you may have a non-visible disability or condition, and that you may benefit from extra support, patience or assistance.
Non-visible disabilities or conditions may include, for example:
- autism
- visual impairment
- hearing or speech difficulties
- ADHD
- brain injury
- dementia
- chronic pain or fatigue-related conditions
Wearing the Sunflower lanyard is completely optional and you’re not required to share personal information about your condition.
You can learn more about the Hidden Disabilities Sunflower Scheme here.
How We Use Your Information
Any information you share about special requirements is treated with the utmost discretion and in accordance with our privacy policy.
The information is shared internally only when necessary, so our crew can take your needs into account – particularly in the event of an emergency.
If you do not contact us before departure, we unfortunately cannot guarantee that we will be able to accommodate your needs or provide the necessary assistance during your journey.
