Frequently asked questions

If your preferred cabin does not appear in the online booking system, it’s either sold out or not available on your selected departure. Our onboard reception team will be pleased to assist you in finding a suitable alternative.

When you book a journey with us, you accept our travel terms and conditions. We recommend that you read them carefully before completing your reservation.

Please note that cancellation policies vary depending on the market through which you book:

•  Danish market (DKK)
• Norwegian market (NOK)
• International market (EUR)

you can view our full travel terms and conditions here.

The minimum age for Return and One Way journeys is 16 years. For a MiniCruise, the minimum age is 18 years. 
 

Passengers under 16 or 18 respectively must therefore travel with an adult. 
 

For safety reasons, we do not offer an unaccompanied minor service. 

Unfortunately, we don’t operate waiting lists for our departures. We recommend checking the online booking system regularly, where you can see all currently available cabins.

Unfortunately, we cannot guarantee a specific cabin number or adjacent cabins. However, at check-in you’re always welcome to ask whether an alternative cabin is available, subject to availability. 

Yes. Each cabin has a fixed number of berths, which cannot be exceeded for safety reasons. 
 

Infants (0–3 years) are not counted towards the stated occupancy, provided they share a berth with a parent or guardian. 
 

You can find the maximum berth capacity for each cabin category in the booking system and on our website.

We distinguish between three vehicle categories: 
 

• Car: up to 1.85 metres high and up to 5 metres long 

• Large car: between 1.85 and 2.2 metres high and up to 6 metres long 

• Extra large car: between 1.85 and 4 metres high and up to 10 metres long 
   

Please remember to check your vehicle’s dimensions before booking, including any bike racks, roof boxes or other attachments. If your vehicle does not match the category booked, you may be refused boarding

If you are 10 or more people travelling together, please contact us at grupperejser@gonordiccruiseline.com or

• +45 72 62 16 17 , and we will be pleased to assist you with your group booking. 

We don’t offer travel insurance. We therefore recommend that you arrange your own private travel insurance to ensure you’re covered should your travel plans change.

Peak season covers our most popular departures. During these periods, selected offers and gift vouchers may have limited or no availability. 
 

Peak season in 2026 includes the following dates: 
 

• 6 February – 21 February 

• 27 February – 28 February 

• 6 March – 7 March 

• 27 March – 5 April 

• 13 May – 16 May 

• 26 June – 8 August 

• 25 September – 3 October 

• 9 October – 17 October 

• 18 December – 31 December 

Our fares are dynamic and based on supply and demand. This means that prices may vary, and some departures may have limited or no availability at the advertised fare. 
 

When booking on our website, you’ll always see the current price. If you delay your booking, the fare may change in the meantime. 
 

For special offers and gift vouchers, a limited number of cabins are allocated at the promotional price. Once these are sold out, the departure may still be available at a different fare. 
 

It’s not possible to reserve tickets, as we operate with dynamic prices. Payment must be made at the time of booking.

Please first check that your card details have been entered correctly. When booking online, we accept most major debit and credit cards. 
 

If you’re still experiencing payment issues, please contact us at customerservice@gonordiccruiseline.com   or call  +45 72 62 16 66 , and we will be happy to assist you.

The climate surcharge (ETS) is a mandatory fee passed on to the EU under the Emissions Trading System. The scheme is designed to combat climate change by reducing greenhouse gas emissions. 
 

The surcharge will automatically be added to your booking for departures from 12 April 2026 onwards. 
 

The amount depends on: 

• the number of passengers 

• whether you are travelling with a vehicle 

• the type and size of the vehicle 
   

The prices listed apply per direction (for example, Copenhagen–Oslo). For return journeys (such as a MiniCruise), the surcharge is applied to both directions. 
 

Example: 
If you are travelling alone on a MiniCruise, you will pay 2 × DKK 35 = DKK 70 in total. 
 

Check-in closes 15 minutes before departure. For sailings departing at 16:30 from both Copenhagen and Oslo, you must therefore be checked in no later than 16:15. 
 

You can check in quickly and easily on your mobile phone before arriving at the terminal. 
 

How to check in on your mobile: 

• At 18:30 on the day before departure, you will receive a link by SMS – simply follow the link.
• Check that the details for all passengers are correct and select “Confirm”.
• Select “View boarding pass” to receive one QR code per passenger.
• Proceed to the boarding gate and present the QR codes together with valid photo ID for all travellers.

Please remember to check in for your return journey 
If you have booked a MiniCruise or a return journey, you must check in again for the return sailing and present a new QR code at boarding. 
 

Are you arriving separately? 
You’re welcome to board separately. Simply share the QR codes with your fellow travellers via your digital wallet or as a screenshot. 

Please check your booking confirmation for the relevant check-in and boarding times. We also recommend allowing extra time for traffic and higher passenger numbers during peak season.

Boarding opens once the cabins are ready and no later than 75 minutes before departure. 
 

• Premium cabins: boarding from 12:45
• Standard cabins: boarding from 14:45 

If you’re travelling on a MiniCruise, you may re-board approximately one hour after arrival in Oslo, which is at 11:00 for the return sailing. 
 

If you’re travelling with a vehicle, boarding is available from 14:45 until 15 minutes before departure, regardless of cabin category.

If you arrive after check-in or boarding has closed, your ticket will unfortunately be cancelled. We therefore recommend that you always check the latest check-in and boarding times stated in your booking confirmation.

You may re-board approximately one hour after arrival in Oslo or Copenhagen. The scheduled arrival time is 10:00, and boarding for the return sailing begins at 11:00.

For safety reasons, it’s unfortunately not permitted to bring your own baby cot on board. 
 

Infants aged 0–3 travel free of charge provided they do not require their own berth (up to 2 infants per cabin). 
 

If you’re staying in a Commodore De Luxe cabin or an Owner’s Suite, you may request to borrow a baby cot. These cabin categories offer additional space, ensuring that a cot does not obstruct the exit. 
 

Baby cots are available from the reception on deck 7. Please note that availability cannot be guaranteed. In general, infants are expected to share a bed with a parent or guardian.

Yes, a bed guard can be fitted to the upper or lower bunks in our standard cabins. This can be a practical solution if you’re travelling with children. 
 

Unfortunately, it’s not possible to fit bed guards to double beds in our premium cabins. 
 

If you would like to request a bed guard for your standard cabin, please contact the reception on deck 7.

An extra bed is available in selected premium cabins and in our accessible cabins. 
 

It’s not possible to book an extra bed online. Please contact customer service at customer@gonordiccruiseline.com or call +45 72 62 16 66 for further information. 
 

You can see which cabin categories accommodate an extra bed in our cabin overview 
 

Please note that it’s not possible to have both a baby cot and an extra bed in the same cabin.

No. You will only share a cabin with the people included in your own booking. We don’t place unrelated passengers together in the same cabin. 
 

Our cabins accommodate up to five guests. If your group exceeds this number, an additional cabin will automatically be added to your reservation. If you would prefer more space, you’re welcome to book extra cabins. 
 

All cabins have a private bathroom for your exclusive use. 

All prices on board are stated in Danish kroner (DKK). At the ship’s outlets, you may pay in commonly used currencies (DKK, NOK, SEK, EUR and GBP) as well as with most major debit and credit cards.

 For safety reasons, it’s not permitted to stay on the vehicle deck during the crossing. 

Please remember to take everything you will need on board with you when leaving your vehicle.

Smoking is only permitted in the designated smoking area located outdoors on deck 9 at the aft of the ship. 
 

Clear signage on board will guide you to the area. If you’re unsure, our crew will be happy to assist you.

All crew members are trained in first aid. However, there are no medical facilities or doctor on board. You should therefore ensure that you’re fit to travel before departure. We also strongly recommend that you have appropriate travel insurance in case of illness or accident. 
 

Seasickness tablets are not available for purchase on board, so we advise buying them at a pharmacy before you travel. Acupressure wristbands (Sea-Band), which may help relieve seasickness, can be purchased from the reception on deck 7.

Yes. If you have booked a premium cabin, Wi-Fi access is included throughout your journey. 
 

If you’re travelling in a standard cabin, Wi-Fi can be purchased via the service provider Telenor Maritime. You may do this directly from your phone or by contacting the reception on board. 
 

Please note that WiFi access applies to one device at a time. 
 

WiFi Packages 

• Surf Small (1 hour): DKK 39.00
• Surf Medium (5 hours): DKK 79.00
• Surf One Way (24 hours): DKK 119.00
• Surf Round Trip (44 hours): DKK 199.00
• Streaming One Way: DKK 159.00 

Please ensure that your phone is set up with the correct network settings. We recommend disabling roaming to avoid charges being applied to your personal mobile bill.

While at sea, mobile phones connect to the ship’s satellite network via Telenor Maritime. This means that charges for calls, text messages and data may be significantly higher than usual. 
 

We therefore recommend contacting your mobile provider in advance to check prices and terms before using your phone on board. 

Scandinavian countries (Sweden, Norway and Denmark) 
A valid physical driving licence is accepted. However, we strongly recommend bringing a valid physical passport, as this is the only form of identification recognised outside your home country. 
 

Schengen and other EU countries 
A valid physical passport or national ID card is required. 
 

All other countries 
A valid physical passport and, where applicable, a valid visa for your destination country are required. 

It’s your responsibility to ensure that you comply with all applicable entry and documentation requirements. Go Nordic Cruiseline cannot be held liable if you’re refused entry.

You may either bring a copy of your booking confirmation or have your six-digit booking reference number ready to present to our staff.

There are no fixed luggage limits when travelling with Go Nordic Cruiseline. However, you must be able to handle and carry your luggage safely and independently.

Yes, you’re welcome to bring a pushchair/stroller or pram/baby carriage on board. Please contact the reception on deck 7, where our crew can assist you with storage during the crossing.

It’s not permitted to bring plants, seeds, fruit, vegetables or other plant products into the EU from countries outside the EU without a phytosanitary certificate. 
 

This means, for example, that you may not bring a bouquet of roses, an apple or an orange into an EU country unless you have a valid phytosanitary certificate issued by the exporting country. 
 

The following fruits are exempt from this requirement: pineapple, coconut, banana, durian and dates. 
 

You can find further information about the import of plants and plant products on the European Commission’s website. 

Copenhagen 
We offer a limited number of parking spaces at the terminal. The price is DKK 390 for a MiniCruise. If you wish to book parking, please contact us on +45 72 62 16 66. 
 

You can view our terminal parking area here. 
 

There are also alternative parking options close to the terminal. The nearest carpark is located at Amerika Plads, approximately 300 metres from the terminal. Please check availability and current rates here. 
 

Oslo 
Car parking (Aimo Park), including both short-term and long-term options, is located directly next to the terminal. 
 

Please register your vehicle number plate at the parking machine, which is situated between the short-term and long-term parking areas. Payment can be made by Visa, MasterCard or Eurocard. 
 

Rates: 

• NOK 74 per hour 

• NOK 400 per 28 hours 
   

You may pay at the machine or via the EasyPark app (a 15% surcharge applies). 
 

Please note that parking is not permitted for motorhomes.

If you are travelling on a MiniCruise, you may leave your car safely parked on board for the duration of the journey.  
 
Please note that you’ll not have access to your vehicle during the crossing, nor will you be able to drive it ashore before arriving back home. 
 

Your car keys must be handed to the crew on the vehicle deck and can be collected from the reception on board after 18:30 on the evening before arrival back in Copenhagen. 
 

Price: DKK 450 
 

Onboard parking can only be booked by phone on +45 72 62 16 66. Spaces are limited, so we recommend booking well in advance. 
 

If you’d prefer greater flexibility, you can book a standard One Way or Return crossing with your vehicle. This allows you to drive ashore and return at a time that suits you. 

You’re welcome to bring your dog or cat on board. 
 

When booking, please add the number of pets under “Passenger” and select a pet-friendly cabin. These cabins accommodate a maximum of two pets. 
 

Pets must remain in the cabin for the duration of the journey. However, there’s a small designated outdoor area on deck where you may take your pet for fresh air. 
 

You can find more information about travelling with pets here

No, your pet cannot remain in the car during the crossing. 
 

Temperatures on the vehicle deck may vary, and for the safety and welfare of your pet, this is not permitted. 
 

The vehicle deck is locked while at sea, and you’ll only regain access to your car shortly before arrival.

Your pet must have a valid pet passport that meets the official entry requirements for travel between the countries you are visiting. 

We recommend that you familiarise yourself with the current regulations before departure. 
 

You can find more information about travelling with pets here

As a general rule, pets must remain in the designated pet-friendly cabin for the duration of the journey. 
 

Guide dogs and officially recognised assistance animals are exempt from this rule. Please remember to bring the relevant documentation. 

Yes, you can pre-book meals when making your reservation online. 
 

If you’ve already completed your booking, please contact us at customerservice@gonordiccruiseline.com or call +45 72 62 16 66. 
 

Meals can be pre-booked up to 32 hours before departure. 
 

You can explore our restaurants and bars here 

Yes. In most cases, we can adjust our dishes to accommodate allergies and special dietary requirements, so that everyone can enjoy their meal on board. 
 

We recommend contacting customer service before departure to discuss your needs and explore the available options. You’re also welcome to speak with the restaurant staff on board, who will be happy to assist you. 

Skagerak – Buffet Restaurant 

The buffet offers a wide selection of meat, fish and vegetarian dishes. 

If you have allergies, please refer to the signs displayed next to each dish, which indicate the main allergens. Our staff will also be happy to assist you. 

Kull – Steak & Seafood Grill 
At Kull, you can create your own menu from a selection of meat, fish and vegetarian dishes. 
 

We can accommodate most allergies. If a specific dish cannot be adapted, we’ll gladly suggest suitable alternatives. 

Syd – Italian Food 

Here you’ll find classic Italian dishes, including several vegetarian options. 
 

Many dishes can be adapted to suit allergies and special dietary requirements. 
 
Please note: We cannot guarantee completely gluten-free pizza, as all pizzas are baked in the same oven. However, gluten-free pasta is available. 

Nord – Fine Dining 

At Nord, a 10-course tasting menu is served, curated by our kitchen team. 

The menu typically includes meat and fish but can also be prepared as vegetarian or pescatarian. 
 

If you’ve allergies or specific dietary requirements, it’s important to contact us well in advance of departure. Due to the fixed nature of the menu, we cannot guarantee modifications on the day. 
 

You can view our restaurants and menus here. 

Yes, you can add one of four cabin welcome packages directly when making your booking. 
 
Under “Add-ons” in Step 4, you will find the following options: 

• 2 non-alcoholic beers, 2 soft drinks and 1 small bag of crisps
• 2 beers, 2 soft drinks and 1 small bag of crisps
• 4 soft drinks and 1 small bag of crisps
• 1 bottle of sparkling wine, peanuts and grape

Yes, you’re welcome to bring your own food. 
 

Please note that it may only be consumed in your cabin and not in the ship’s public areas, such as restaurants, lounges or bars. It’s not possible to heat or prepare food brought from home while on board.

Yes, highchairs are available in all restaurants on board. Simply ask a member of staff when you’re seated. 

You can explore our restaurants and bars here. 

Copenhagen 
Dampfærgevej 30 
2100 Copenhagen 
Denmark 
 

Oslo 
Akershusstranda 31 
0150 Oslo 
Norway

Copenhagen 
The terminal is easily accessible by public transport. You can take the S-train (metropolitan rail service) or Metro line M4 to Nordhavn Station, which is approximately a 10–15 minute walk from the terminal. 
 

Oslo 
The terminal is approximately a 15–20 minute walk from Oslo Central Station, where most trains and buses arrive and depart. 

Yes, we offer a shuttle bus service to and from the terminal in Copenhagen. 

The shuttle operates between Nørreport Station, Copenhagen Central Station and the terminal, both for departure and return. 
 

You can add the shuttle bus when making your booking online under Add-ons in Step 4. 
 

Please note that we don’t offer a shuttle bus service in Oslo. 
 

You can find more information about our shuttle service here 

Yes, we offer accessible cabins both with and without sea view. 
 

These cabins cannot be booked online. Please contact customer service at customerservice@gonordiccruiseline.com or call +45 72 62 16 66, and we’ll be pleased to assist you with your booking. 
 

You can view all cabin categories here 

Yes, we can store your medication in a refrigerator. Please contact the reception on deck 7, and our crew will be happy to assist you.

Yes, we can help heat your baby’s milk. Please contact the reception on deck 7, and our crew will assist you.

Yes, both of our ships are equipped with elevators serving all decks, making it easy to move around on board. 
 

If you’re travelling with a vehicle and require parking close to a lift on the vehicle deck, we recommend contacting us as soon as possible so we can assist you.

Yes, you can request a Sunflower lanyard from staff at the terminal or in the onboard reception on deck 7. 

The Sunflower lanyard is part of the Hidden Disabilities Sunflower programme, an internationally recognised initiative that discreetly indicates that a person has a non-visible disability or condition and may require additional time, patience or assistance during their journey. 
 

This may include conditions such as autism, visual impairment, speech or hearing difficulties, ADHD, brain injury or dementia.

You can find more information about the Sunflower programme here.

If you’ve forgotten or lost an item on board, please contact us as soon as possible. Lost property is stored on board for a limited period. 
 

You can report lost property here.

Unfortunately, it’s not possible to change your travel date. If you wish to travel on a different date, this will be treated as a cancellation of your original booking in accordance with our cancellation terms and conditions. 

You can read more in our travel terms and conditions on our website.

If you cancel your journey, a cancellation fee will apply. The fee is calculated as a percentage of the total booking price. 
  

You can find full details in our travel terms and conditions

Under “My booking”, you can make certain changes before departure. 
 

You may update the following details: 

• Name
• Date of birth
• Passport number
• Vehicle registration number 

To log in, enter your six-digit booking reference and the unique access code provided in your booking confirmation. 
 

It is currently not possible to add meals, shuttle bus tickets or other add-ons via “My booking”. We therefore recommend pre-booking meals and optional extras when making your original reservation. 
 

If you need assistance, please contact our Customer Service team, who will be happy to help.