Contact us
Opening Hours
Monday–Friday: 09:00 - 16:30
Saturday–Sunday: 09:00 - 13:00
Contact information
customerservice@gonordiccruiseline.com
Traveling as a group?
If you are planning a trip with a group of more than 10 people, please contact our group department. They will be ready to help you from Monday to Friday between 09:00 - 15:00 (CET).
Complaints and Claims
Have you experienced an error, defect, or wish to submit a complaint about your trip?
Please send us an email with a brief description of the issue, your booking number, and any relevant documentation (for example, photos or receipts).
care.claims@gonordiccruiseline.com
We process all inquiries as quickly as possible, usually within 2–4 weeks.
PR and Press Inquiries
Press contact: Anitta Petersen
