Frequently asked questions

If you can’t see the cabin you’re looking to book, it may be sold out or not available on the selected departure. You can always check available cabins on board at our reception on Deck 7.

Unfortunately, we do not offer waiting lists for our regular departures. You can view all available departures in the booking flow.

We cannot guarantee specific cabin numbers or locations. However, you will always be offered the category you booked, such as sea view. You can always request a cabin change at check-in, subject to availability.

Each cabin can only fit as many passengers as there are beds – plus one infant (0-3 years old). If you’re bringing an infant, they will need to share a bed with a parent, as we do not have separate beds for infants in our standard cabins. 

Some of our premium cabins and suites do offer a little extra flexibility – they may include an extra bed or a cot for a child. Contact us for more information.

It is currently not possible to book two different vehicle categories online. We recommend completing your booking online and then contacting us by phone. If you are booking during peak season, we suggest calling us to check availability. 

Remember to check the height and length of your vehicle, including bike racks or roof boxes, before booking your trip. If your vehicle does not fit within the booked category, you may be denied boarding.

Unfortunately, we do not offer a service for unaccompanied minors due to the length of the journey and onboard safety regulations. Individuals aged 16 and over may travel as transport passengers. For Minicruises, you must be at least 18 years old or travel with an adult. 

If you are traveling for a special occasion, and with a group of at least 8 people, you can contact us at +45 72 62 16 17 or grupperejser@dfds.com for more help.

It’s not possible to reserve tickets, as we operate with dynamic prices. Payment must be made at the time of booking.

Most card types can be used when booking your trip online. Please check that the card details you entered are correct and meet the requirements. If you experience any issues with payment, please contact our customer care.

Check-in closes 15 minutes before departure. Please check your booking confirmation for specific check-in and boarding times. Be mindful of traffic and the high number of passengers during peak season. 

Read more about check-in and boarding here. 

If you arrive too late for check-in, your ticket will be lost. Please check your booking confirmation for the check-in and boarding times. 

If you're traveling on a minicruise, you can reboard one hour after arrival.

All prices on board are listed in DKK.  

You can withdraw both DKK and NOK from the onboard ATM located on Deck 7. Most major currencies (NOK, DKK, SEK and EUR) and card types are accepted at the ship’s points of sale. 

Children under 3 years old can travel for free, as long as they don’t need their own bed (maximum one child per cabin). For safety reasons, baby cots are not allowed in our standard cabins. However, we can provide bed rails to help keep your child from falling out while sleeping. 

Some of our premium cabins and suites do offer a little extra flexibility – they may include an extra bed or a cot for a child. Contact us for more information. 

For safety reasons, you are not allowed to stay in your car during the crossing. Please make sure to bring everything you need with you when you leave your car. 

Smoking is only permitted in designated smoking areas. Signs on board will direct you to these areas. If you’re unsure, feel free to ask a crew member. 

All our crew members are trained in first aid. However, there are no medical facilities on board, so you must be in good health and fit to travel. We recommend having travel insurance in case of emergencies. 

Seasickness tablets are not available for purchase on board, so we recommend buying them at a pharmacy before departure. 

Yes, Wi-Fi is available on board and is provided by Telenor Maritime. You can purchase Wi-Fi access via your phone when connecting to the onboard Wi-Fi or at the reception on board. Wi-Fi access is limited to one device at a time.

We offer the following Wi-Fi packages on board:

Surf Small: DKK 39.00 – 1 hour (web, chat, email, social media) 

Surf Medium: DKK 79.00 – 5 hours (web, chat, email, social media) 

Surf One Way: DKK 119.00 – 24 hours (web, chat, email, social media) 

Surf Roundtrip: DKK 199.00 – 44 hours (web, chat, email, social media) 

Streaming One Way: DKK 159.00 

Complimentary Wi-Fi is available for all Commodore and conference guests. Commodore guests must provide their cabin number at the reception on deck 7 to access their complimentary Wi-Fi.

Make sure to use the correct network settings on your phone. We recommend turning off roaming to avoid any additional roaming charges on your phone bill.

Please note that the ship uses a satellite network provided by Telenor Maritime, which may incur higher charges for calls and data. Contact your mobile provider for more details before using your phone on board. We recommend turning off roaming to avoid any additional roaming charges on your phone bill. 

Scandinavian travelers: A physical Scandinavian driver’s license or a physical passport. 

EU/Schengen countries: A physical passport or national ID card with a photo. 

All other countries: A physical passport and a valid visa for the destination country. 

It is your responsibility to ensure that you are up to date with the current travel requirements. Go Nordic Cruiseline is not liable if you are denied boarding or entry into the destination country.

Information about entry into Denmark

Information about entry into Norway

Yes, we recommend that you have your booking confirmation ready at check-in. You do not need to present a printed version.

There is no weight limit for luggage when traveling with Go Nordic Cruiseline. However, you must be able to carry and handle all your luggage safely on your own. 

You are not allowed to bring plants, seeds, fruits, vegetables, or other plant products from non-EU countries without a phytosanitary certificate.  

This means you cannot cross into an EU country with items like a bouquet of roses, an apple, or an orange in your luggage unless you have a certificate from the country of origin. 

Exceptions: You may bring pineapples, coconuts, bananas, durians, and dates without a certificate.  

You can read more about importing plants and plant products on the EU Commission’s website.  

You can find the terms and conditions for your trip on the link below. Please note that your cancellation policy depends on the chosen market (DKK, NOK, EUR).

Terms & Conditions | Passengers | Copenhagen-Oslo

Oslo: 

Car parking (Aimo Park), both long-term and short-term, is available just outside the terminal. Register your license plate at the parking machine located between the long-term and short-term parking areas. You can pay with Visa, MasterCard, or Eurocard. The rate is NOK 74 per hour and NOK 400 per 28 hours (subject to change). You can pay at the machine or via the EasyPark app (a 15% surcharge applies). Please note that parking is prohibited for motorhomes. 

Copenhagen: 

We offer a limited number of parking spaces at the terminal. If you wish to reserve a parking space, please call us at +45 72 62 16 66. The price is DKK 390 for a MiniCruise. 

You can view our parking spaces here. 

There are several other private parking options near the terminal. The nearest large parking garage is Amerika Plads, about 300 meters from the terminal, operated by Jeudan. Find more about prices and availability here. 

You can safely park your car on board when sailing on a MiniCruise. You will not have access to the car during the crossing, nor will you be able to drive the car ashore in Oslo. Car keys must be handed over to the crew on the car deck and can be collected at reception on board after 18:30 the evening before arrival.

Price: DKK 500.

Onboard parking can only be booked by phone at +45 72 62 16 66. The number of parking spaces is limited, so book early!

Yes, you are allowed to bring your pet on your trip, but it must remain in the cabin. You are required to book a pet-friendly cabin. We have a limited number of pet-friendly cabins, so we recommend booking in advance.

You can read more about traveling with pets here.

For safety reasons, you are not allowed to leave your pet in your car during the crossing. Your pet must remain with you in a pet-friendly cabin.

Your pet must have a valid passport that complies with the government regulations for pet travel in the country you are traveling to and from. You can find more information on our page about traveling with pets. 

All pets must remain in the pet-friendly cabin unless they are recognized as guide dogs or service animals. Remember to bring documentation for your guide dog or service animal.

Yes, you can pre-order your meals on board when booking your trip online. You can also add meals to your booking through your profile or by contacting us at +45 72 62 16 66.

You can view our selection of meals and beverages here.

Note: If you wish to pre-order meals, this must be done no later than 32 hours before departure.

Yes, we can accommodate all types of dietary needs, and we offer a variety of options on board. Once seated in the restaurant, we recommend informing our crew of any allergies so we can better assist you in finding the right dishes. You are also welcome to contact us in advance so we can notify the crew before your trip.

Yes, we offer the following welcome packages on board:

1: 2 beers, 2 waters, and a small bag of chips – DKK 142 

2: 2 non-alcoholic beers, 2 waters, and a small bag of chips – DKK 142 

3: 4 soft drinks and a small bag of chips – DKK 142 

4: 1 bottle of champagne, peanuts, and grapes – DKK 399 

You can pre-order your welcome package by contacting us at +45 72 62 16 66. 

Copenhagen: 

Dampfærgevej 30 

2100 Copenhagen 

Denmark 

Oslo: 

Akershusstranda 31 

0150 Oslo 

Norway 

You can find the addresses of all our ports on our ferry terminals page. 

We have a shuttle bus service available from our terminal in Copenhagen. Our shuttle bus runs to and from the terminal to two central locations in Copenhagen: Nørreport Station and Copenhagen Central Station.

You can find more information about our shuttle bus here including prices and how to book.

We have wheelchair-accessible cabins, both with and without sea views. These cannot be reserved online, so please contact us for further information.

It is possible to store your medication at the reception on board. You can arrange this with our crew once you have boarded. Please see the reception on deck 7.

It is generally possible to have your baby’s milk heated on board. Please see our reception on deck 7 for further information.

Yes, we have elevators on board, so you can easily access all decks (except the sun deck on 12). If you need to park near an elevator on the car deck, please let us know when you make your booking.

At Go Nordic Cruiseline, we aim to accommodate travelers with invisible disabilities or hidden conditions.

That’s why we are introducing the Sunflower Lanyard on board, so our staff and fellow passengers can better recognize and support those who need extra understanding – whether it’s autism, visual impairment, speech or hearing difficulties, ADHD, brain injury, dementia, or other invisible challenges.

Read more about the Sunflower Program here.

If you would like a Sunflower Lanyard, you can request one at the terminal.

If you’ve lost something on board, we recommend contacting us as soon as possible. We always store lost items on board for a period of time. You can write to our lost and found department here:

Lostandfound@gonordiccruiseline.com

Please include your contact information, a description of the item, date of departure, and the name of the ship (you’ll find this in your booking confirmation).

A handling fee of DKK 150 and postage will be charged for shipping.